Prescriptions

The practice has operated a dispensary since 1997 and on average dispenses 9500 prescriptions per month. It serves those patients who live more than one mile from the local chemist shop.

The Dispensary opening times are Monday – Friday 08:30-12:00 and 14:00-18:00

The Dispensary is closed between 12:00-14:00

Repeat Prescriptions

How to request repeat prescriptions:

  • By hand: pop your repeat request in the external surgery post box.
  • By post: send your repeat slip by post and as soon as it arrives, we’ll be happy to process.
  • By online services: please initially register for online access via our practice website, once you receive a confirmation email you can sign up via SystmOnline, NHS app or Airmid.

Please note we are unable to receive third party prescription requests.

To contact the Dispensary via telephone, please call 01508 520222 and select option 3. The Dispensary phoneline is available Monday–Friday for medication queries only between 10:00-12:00 and 14.00-16.00. Please note, outside of these times, we have a voicemail service in place. Please leave us a message and we will get back to you as soon as we can.

The Dispensary asks for 7 full working days to process your prescription requests. Please refrain from coming to the Practice or calling the Dispensary queries line to check if your medication is ready. This will enable patients and health professionals with queries to access our service.

Boots Loddon asks for 7 clear working days.

Requests for items that are not on repeat may take longer.

If you have a medication query or your medication is not showing on repeat, please fill out the Prescription Question form.

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

You can request an appropriate appointment for your medication review instead, to avoid unnecessary delays to further prescriptions.

Dispensers

  • Mel Brennan – Dispensary Manager
  • Megan Gardiner – Senior Dispenser
  • Leanda Keegan – Senior Dispenser
  • Rebecca Woods
  • Suzanne Middleton
  • Karen Critoph
  • Michelle Cooper
  • Leigh-Anne Garner
  • Deanna Burwood

Our friendly practice dispensary team is led by Megan Gardiner, Dispensary Manager. Megan has a team of seven dispensing colleagues who between them provide an invaluable and efficient service.

Urgent medication

If you need urgent medication, please speak to a member of the dispensary team, who will be happy to help.

Urgent medication out of hours

If you require urgent medication when the practice is closed, the following chemists will be able to help:

  • Boots – Unit 5 Albion Way, Riverside Retail Park, Norwich. Telephone: 01603 662894
    • Monday to Friday, 08:30-24:00
    • Saturdays 08:30-18:00
  • Asda – Acle Road, Great Yarmouth. Telephone: 01493 843900
    • 08:30-20:00
  • Tesco – Blue Boar Lane, Sprowston, Norwich. Telephone: 0845 6779503
    • Monday to Saturday 08:00-20:00
    • Sunday 10:00-16:00
  • Tesco – George Westwood Way, Beccles. Telephone: 01502 543847
    • Monday 08:00-10:30
    • Tuesday to Friday 06:30-22:30
    • Saturday 06:30-22:00
    • Sunday 10:00-16:00
  • Haydens – High Street Surgery, Lowestoft. Telephone: 01502 580002
    • 08:30-22:00

Prescription Fees

View the cost of prescriptions on the NHS website.

You can also find out if you are entitled to free prescriptions.

Prescription Charter

View the latest Prescription Charter.