Practice Management

• Claire Warman – Practice Manager

Claire is our Practice Manager and has been working in the NHS in a variety of roles since 1997.

Claire’s role is to provide pivotal day to day and strategic leadership to the Partners, the staff and The Practice as a whole, to ensure safe high-quality care for our patients.

Her role involves optimising efficiency and financial performance, to ensure the practice achieves it’s long-term strategic objectives in a safe and effective working environment.

Outside of work Claire is married to Kevin, and they have three springer spaniels. At the weekend Claire can be found at agility training or competitions.

• Amanda Rumsby – Operations Manager
• Lynnie Briggs – Quality Manager
• Carrie Pidd – Business Support Lead and Secretary

Reception Team

In the Main Reception Office, Julie Jackson is Lead Receptionist and has a team of seven receptionists working a rota behind the Reception desk and in the Main Office. We operate a fully computerised appointments system and we are working towards a ‘paperless practice’.

All consultations are recorded onto the computer and all letters are scanned into the records daily. We have a computer link to the Norfolk and Norwich University Hospital pathology lab and therefore blood and other test results are downloaded directly.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

• Julie Jackson – Lead Receptionist
• Charlotte Power – Medical Receptionist
• Kendelle Jay – Medical Receptionist
• Marlee Davies – Medical Receptionist
• Louise Ball – Medical Receptionist
• Jess Cooper – Medical Receptionist
• Mandy Brown – Medical Receptionist
• Nicki Atkin – Medical Receptionist

Administration Team

• Heidi Tooke – Lead Administrator
• Lauren Finch – Senior Administrator
• Jo Jones – Quality Administrator
• Chloe Davey – Administrator
• Zena Thorpe – Administrator