Update – Patient Triage
AccuRx Total Triage
To ensure the safest care for you and your family, this practice offers online requests in the form of a total triage model of care. The practice allows patients to submit both urgent/routine and admin queries online during our core opening hours of 8.00am – 6.30pm, Monday – Friday.
Once we have reached safe clinical capacity you will then have the option of submitting routine and administration requests only.
If you require an urgent appointment after we can no longer accept online requests, then please call the surgery on 01508 520222 or call 111 or in an emergency call 999.
We aim to respond to all medical requests within 24 hours. If you cannot access the internet, or do not have a smartphone, you can continue to call the surgery, and our trained staff will then complete the online form for you.
Please make sure you provide us with as much information as possible, to help us, help you.
If you are unavailable on the day of your submission, please ensure that this is documented on the request.
For non-urgent medical requests please consider the following: