To improve access for patients – please note the process for handling telephone consultations and the importance of the following:
1. For routine telephone consultations patients will be offered an AM or a PM call – we cannot guarantee specific times
2. Ensure to be in an area from which you can obtain an effective mobile phone signal. If this is not possible, please provide a suitable landline number.
3. Please note that if the GP/ Nurse is unable to contact you, we will ask that you re-book your appointment.
This is to minimise wastage of valuable appointment time. We thank you for your cooperation.