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OUT-OF-HOURS CARE - CALL 111

When the Practice is closed the Out of Hours service is provided by the East of England Ambulance Service.

Your call will be transferred to the East of England Ambulance Service.  The Clinicians working for the service will then decide on the appropriate action, by offering telephone medical advice, if indicated advise and provide directions to the nearest Primary Care Centre or in exceptional circumstances, visit you at home..

In addition, for Out-of -Hours support, there is the Norwich Practices Walk-in Centre situated at Rouen House, Rouen Road, Norwich, NR1 1RB.  For information telephone or check their website www.norwichwalkincentre.co.uk or telephone 01603 677500.  The walk in centre is open 9.00am - 7,00 pm seven days a week.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the Practice re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

DO I NEED TO CALL 999?

Please only dial 999 or go to your nearest Accident and Emergency Department if the illness or injury is life threatening or cannot wait.  You should dial 999 immediately if you or someone else is seriously ill. For example

  • has had a major accident
  • has problems with breathing
  • has severe chest pains
  • is unconscious
  • has lost a lot of blood

DO I REALLY NEED TO CALL A DOCTOR?

Please only use the Out-of-Hours Service if your medical condition is such that you cannot possibly wait until the Practice opens again.  The provision of an Out-of-Hours Service costs Local Health Authorities a lot of money and its resources are stretched by inappropriate use.  Those patients who really need attention might have to wait longer

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website