George House40-48 George LaneLoddonNorwich, Norfolk, NR14 6QHTel: 01508 520222
Consultations are by appointment and can be booked at reception or over the telephone during opening hours or online via the above link.
Improved Access Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals. Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices. Please contact our reception team for more details.The Practice is NOT contactable by telephone during this time
The out-of-hours service continues to provide urgent/emergency cover. Please note that this is not a walk-in service and therefore you will need to have a pre-booked appointment beforehand.
Access is provided via an intercom system to those patients with a pre-booked appointment only.
A routine appointment with the Practice Nurse can be made up to four weeks in advance. Some problems may require more than ten minutes; please ask the receptionist if you are in doubt. If you have a long-term condition (eg, diabetes, coronary heart disease) the Practice will contact you by letter or telephone for review. Please try to attend. There are usually two nurses on duty at any one time, accepting appointments from 08:30 - 12:30 and 13:30 - 18:00.
The Health Care Assistant carries out procedures such as blood pressure checks, new patient checks, hearing tests, new cardiovascular health checks, height and weight checks, urine tests, ECG's and spirometry tests. Please ask the receptionist for details.
The Health Care Assistant carries out blood tests daily. If you have been asked to attend for a blood test please book an appointment at reception or by telephone. The doctor will indicate if the blood test is urgent/or needs to be carried out in the next two working days.
A doctor, nurse or a patient may ask for a chaperone for any procedure or examination for which they consider if appropriate. You may choose to be accompanied by a relative or friend or you will be offered the services of an appropriate member of practice staff.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Appointments cancelled within a minimum of one hours notice will be recorded as a DID NOT ATTEND. Please telephone 01508 520222 and select option 0 to cancel an appointment. This facility is active 24 hours a day. You will be asked to leave your name, date of birth, appointment date and time and reason for cancellation.
These are intended only for patients who are unable, because of their medical condition, to attend the Practice. Where possible a home visit should be requested before 10.00 am.
Please be prepared to give brief details of the problem so that you can be given appropriate priority. It is possible that the duty doctor of the day will contact you by telephone prior to the visit in order to access the urgency of the visit.
Your doctor can usually see several patients at the surgery in the time that it takes to make a single housecall.
IF YOU NEED A HOME VISIT PLEASE TELEPHONE EARLY
Helping Us to Help You!
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The organising and provision of Voluntary Transport is now managed by BACT Community Transport, who will deal with requests. Should you require transport please telephone: 01986 896896.
If you are interested in becoming a Voluntary Driver for BACT then please contact Beth or Debbie on: 01986 896896.
BACT also operates a Dial-a-ride minibus service every Tuesday and Friday.
Leaflets providing additional information about the service are available from the Practice waiting room.
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